Channel of choice

Self-service, tenant portals, my account, channel shift; however you refer to it, we understand the importance of having effective, easy-to-access online services as housing associations push digital as the ‘channel of choice’ for rent payments, repair reporting, rent statements, and other transactions. 

Seamless integration

Knightstone Self Service

We can fully integrate with your housing management system to offer customers a secure and seamless user journey and real-time data, such as rent account balances and repair tracking. We have strong track record of working successfully with a wide range of leading housing and asset management systems and CRM vendors.

Overcoming challenges

Self-service brings many challenges - technical, usability, competency – but using our expertise in user experience, analytics and usability we’ll make sure your tenant portal is intuitive to use, provides great customer service, and offers you results and ROI through increased sign-ups, log-ins and transactions.

Read about channel shift in action at Orbit Group.