How PA Housing
made digital self service
a success

PA Housing has undertaken an ambitions programme of digital transformation having a real positive impact on customer experience and service delivery. This case study tells part of that story.

How did they do it?

PA Housing wanted to improve eficiency and customer experience by developing a completely new sector-leading digital experience for tenants to manage their homes. This was needed against the backdrop of a shifting operating environment and customer expectations.

Within a 12 weeks, PA Housing and Prodo developed and launched a new self-service portal - My asra - which, a year later, processes over 10,000 self-service requests per month.

The results
  • 1,700 customers accessing the portal each month
  • 250-300 new users added every month since launch
  • +90% users would recommend 

Get the full picture on PA Housing's fantastic transformation