• How Digital Channel Shift Can Help Your Business

    Communication and service delivery in the public sector is increasingly digitised. The rise of all things digital brings immense benefits to customers and businesses, because it offers convenience and improved personalised services. Implementing digital technologies gives businesses the opportunity to redesign service delivery, reduce costs and increase staff productivity.

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  • Channel Choice vs. Channel Shift in the Public Sector


    In March 2017, the UK government published a policy paper outlining its digital strategy “to develop a world-leading digital economy that works for everyone.” In the future, where possible and necessary, private and public sector organisations will be digital by default.

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"10 Steps To a Great UX" Vlog Series: Step 4

Posted by Danny Williams

In step 4 of our 10-part vlog series, Danny Williams talks to us about ‘Feedback’, and making the user journey as easy as possible.

website-experience

"10 Steps to a Great UX" Vlog Series: Step 2

Posted by Danny Williams

In step 2 of our 10-part vlog series Don't Make Me Think, Danny Williams talks us through how it is important to make your user journey straightforward.

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