• How Digital Channel Shift Can Help Your Business

    Communication and service delivery in the public sector is increasingly digitised. The rise of all things digital brings immense benefits to customers and businesses, because it offers convenience and improved personalised services. Implementing digital technologies gives businesses the opportunity to redesign service delivery, reduce costs and increase staff productivity.

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  • Channel Choice vs. Channel Shift in the Public Sector

    In March 2017, the UK government published a policy paper outlining its digital strategy “to develop a world-leading digital economy that works for everyone.” In the future, where possible and necessary, private and public sector organisations will be digital by default.

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How Channel Shift Improves Efficiency

Posted by Rob Walker


Digital channel shift offers incredible ROI benefits for companies and their customers. Online facilities such as self-service portals create personalised user experiences with 24-hour convenience, and digital technology gives organisations the opportunity to reshape service delivery, reduce costs and improve efficiency.