• How Digital Channel Shift Can Help Your Business

    Communication and service delivery in the public sector is increasingly digitised. The rise of all things digital brings immense benefits to customers and businesses, because it offers convenience and improved personalised services. Implementing digital technologies gives businesses the opportunity to redesign service delivery, reduce costs and increase staff productivity.

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  • Channel Choice vs. Channel Shift in the Public Sector

    In March 2017, the UK government published a policy paper outlining its digital strategy “to develop a world-leading digital economy that works for everyone.” In the future, where possible and necessary, private and public sector organisations will be digital by default.

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Hashtag Etiquette for your Social Media Updates

Posted by Zoe Williams

Ah, the hashtag. Once only known to be used on a telephone, the hash symbol has evolved into an ubiquitous social media phenomenon, and adding a couple (or a couple of hundred) onto the end of an update comes as naturally to today’s population as riding a bike.