• How Digital Channel Shift Can Help Your Business

    Communication and service delivery in the public sector is increasingly digitised. The rise of all things digital brings immense benefits to customers and businesses, because it offers convenience and improved personalised services. Implementing digital technologies gives businesses the opportunity to redesign service delivery, reduce costs and increase staff productivity.

    Read More
  • Channel Choice vs. Channel Shift in the Public Sector


    In March 2017, the UK government published a policy paper outlining its digital strategy “to develop a world-leading digital economy that works for everyone.” In the future, where possible and necessary, private and public sector organisations will be digital by default.

    Read More

How to Use Our Channel Shift ROI Calculator

Posted by Rob Walker

A quick guide to using our tailor-made channel shift ROI calculator

Digital channel shift is lauded for many reasons. It increases efficiency, complements business spending in a tighter economy and improves customer relationships. Tech-savvy consumers and forward-thinking organisations understand that channel shift is essential for businesses to communicate effectively with customers and increase sales.

How Channel Shift Improves Efficiency

Posted by Rob Walker

 

Digital channel shift offers incredible ROI benefits for companies and their customers. Online facilities such as self-service portals create personalised user experiences with 24-hour convenience, and digital technology gives organisations the opportunity to reshape service delivery, reduce costs and improve efficiency.

PAGE 1 OF 2