Successful digital transformation relies on an agile strategy, strong leadership and effective use of technology. Sometimes simply mentioning the words ‘digital transformation’ is enough to send housing associations into a panic. Digital transformation doesn’t always mean overhauling your business from top-to-bottom. You can still incorporate your competitive assets and provide services that use both traditional and digital service delivery.
Every business should strive for maximum efficiency. You want to deliver the best product or services at the lowest cost and with excellent customer service. Revenue is intrinsically linked to how well customer engagements are delivered, so increasing business efficiency is crucial to ensure a prosperous bank account. Assessing your employees’ performance, implementing customer feedback and digital transformation are the three top ways to improve business efficiency.