• How Digital Channel Shift Can Help Your Business

    Communication and service delivery in the public sector is increasingly digitised. The rise of all things digital brings immense benefits to customers and businesses, because it offers convenience and improved personalised services. Implementing digital technologies gives businesses the opportunity to redesign service delivery, reduce costs and increase staff productivity.

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  • Channel Choice vs. Channel Shift in the Public Sector


    In March 2017, the UK government published a policy paper outlining its digital strategy “to develop a world-leading digital economy that works for everyone.” In the future, where possible and necessary, private and public sector organisations will be digital by default.

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How to Kick Start with Your Digital Transformation

Posted by Ivo Kerkhof

 Successful digital transformation relies on an agile strategy, strong leadership and effective use of technology. Sometimes simply mentioning the words ‘digital transformation’ is enough to send housing associations into a panic. Digital transformation doesn’t always mean overhauling your business from top-to-bottom. You can still incorporate your competitive assets and provide services that use both traditional and digital service delivery.

3 Key Ways to Increase Efficiency Within Your Business

Posted by Rob Walker

The top 3 ways to increase efficiency within your business

Every business should strive for maximum efficiency. You want to deliver the best product or services at the lowest cost and with excellent customer service. Revenue is intrinsically linked to how well customer engagements are delivered, so increasing business efficiency is crucial to ensure a prosperous bank account. Assessing your employees’ performance, implementing customer feedback and digital transformation are the three top ways to improve business efficiency.

The Importance of Channel Shift in the Public Sector

Posted by Ivo Kerkhof

If you feel like your organisation is bogged down by admin and repetitive tasks that discourage efficiency, then it’s time to consider channel shift. Done right, you can free up resource to focus on value-added tasks, reduce expenditure and improve customer service.

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