Communication and service delivery in the public sector is increasingly digitised. The rise of all things digital brings immense benefits to customers and businesses, because it offers convenience and improved personalised services. Implementing digital technologies gives businesses the opportunity to redesign service delivery, reduce costs and increase staff productivity.
The current policy paper regarding the UK government’s digital strategy sets out how Britain will become a world-leading digital economy. When it comes to embracing digital change, the private sector tends to be an early adopter. As soon as government latches on and follows suit, you know it’s time for a digital channel shift.