• How Digital Channel Shift Can Help Your Business

    Communication and service delivery in the public sector is increasingly digitised. The rise of all things digital brings immense benefits to customers and businesses, because it offers convenience and improved personalised services. Implementing digital technologies gives businesses the opportunity to redesign service delivery, reduce costs and increase staff productivity.

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  • Channel Choice vs. Channel Shift in the Public Sector


    In March 2017, the UK government published a policy paper outlining its digital strategy “to develop a world-leading digital economy that works for everyone.” In the future, where possible and necessary, private and public sector organisations will be digital by default.

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Laying The Strategic Foundations For Online Services - Part 4: Approach

Posted by Ivo Kerkhof

Welcome to the fourth and final blog in my series of posts looking at the strategic foundations of planning and developing online services and a wider digital strategy in your organisation.

Laying The Strategic Foundations For Online Services - Part 3: Direction

Posted by Ivo Kerkhof

Welcome to my third blog in a series of four looking at some of the key strategic considerations I believe organisations need to focus on in order to develop successful online services.

In Case You Missed It: Insights & Delights Digital Workshop for Social Housing

Posted by Danny Williams

In July, Prodo Housing hosted its launch event which gave us an opportunity to share some of the insights we’ve gathered in the past decade of working in the housing sector.  It was lovely to see some friendly faces as well as some new faces for what was a very enjoyable day for all.

Laying The Strategic Foundations For Online Services - Part 2: Ownership

Posted by Ivo Kerkhof

Welcome to my second blog in a series of four looking at some of the key strategic considerations I believe organisations need to focus on in order to develop successful online services.

Laying The Strategic Foundations For Online Services - Part 1: Scope

Posted by Ivo Kerkhof

Housing providers clearly recognise the importance and cost-benefits of developing effective online services as they increasingly promote web-based self-service as the ‘channel of choice’ and drive more customer transactions online.

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