• Why You Can’t Ignore Digital Channel Shift

    The current policy paper regarding the UK government’s digital strategy sets out how Britain will become a world-leading digital economy. When it comes to embracing digital change, the private sector tends to be an early adopter. As soon as government latches on and follows suit, you know it’s time for a digital channel shift.

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  • How Digital Channel Shift Can Help Your Business

    Communication and service delivery in the public sector is increasingly digitised. The rise of all things digital brings immense benefits to customers and businesses, because it offers convenience and improved personalised services. Implementing digital technologies gives businesses the opportunity to redesign service delivery, reduce costs and increase staff productivity.

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How to Market to Millennials w/Joe and Rob  - Facebook Live (Video)

Posted by Jareth Ashbrook



Last Thursday we kicked off our Facebook Live mini-series talking about millennials, their buying power, and how to market to them in the fast-changing digital.

How Long Does it Take to Fully Shift to Digital?

Posted by Jenny Bradshaw

Digital transformation, like building a successful business, takes time. It’s an evolving process that relies on channel shift and is influenced by customer behaviour and your organisation’s available resources. After conducting sufficient research and setting realistic goals, we generally recommend testing minimum viable product (MVP) self-service functions before diving into an entirely new online proposition.

Here’s what you need to consider when determining your channel shift timeline:

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