The Challenge

The Riverside Group is one of the UK’s leading housing providers, and through their Home Ownership arm they manage properties on behalf of 4000 leasehold and shared ownership customers across 150 schemes.

To improve customer service and communication, and alleviate strain on their customer contact teams, they commissioned Prodo to develop a secure web portal through which residents can access news, information and services specific to their housing scheme.  

Riverside also wanted a solution that would give administration users the capability to send out bulk mails to specific customers, categorise schemes and individuals, gather feedback data and cross sell services.